Payment and order preparation
Goods are released only after successful or cleared payment. For manual EFT payments, proof of payment alone does not count as cleared payment.
Most normal in-stock orders are prepared the same business day where practical. Many normal orders can be prepared within approximately one business hour after payment confirmation during normal operating hours. This is an estimate, not a guaranteed service level. Preparation time is separate from courier delivery time.
Delivery areas and estimated times
Normal delivery is within South Africa. Estimated delivery times after dispatch are:
- Gauteng and nearby major areas: approximately 2–3 business days.
- Most other major South African destinations: approximately 3–5 business days.
- Remote, high-risk and outlying areas: delivery may take longer.
These delivery times are estimates rather than guarantees. Contact us if you need help with an order or delivery delay.
International customers may contact AudioStyling to discuss arranging their own cross-border transport, subject to agreement before dispatch.
Delivery charges
There is no general free-shipping offer. Free shipping applies only where specifically advertised for a product, combo or promotion, subject to that offer’s terms.
Courier surcharges may apply to high-risk or outlying areas. Where reasonably possible, any unexpected additional courier charge will be communicated before dispatch.
Failed delivery or redelivery caused by incorrect customer details, customer unavailability or similar customer-side reasons may attract an additional courier charge. Please provide an accurate address and contact number and ensure someone is available to receive the parcel.
Collection and items requiring special arrangements
Please collect only after receiving our Ready for Collection confirmation. Payment confirmation alone is not a collection-ready notice.
Large, heavy or fragile items may be marked Collection Only or Delivery Quote Required. Contact us to confirm arrangements for these items.
Pre-dispatch quality control
Selected products may be opened and tested before dispatch where practical. These may include speakers, subwoofers, amplifiers, radios/head units, selected DJ equipment and selected electronics.
AudioStyling may record the order reference, model, serial number, visible condition, basic functional test, packaging and parcel condition before courier handover. QC recordings should not include unnecessary customer personal details.
These checks do not remove statutory consumer rights. A successful pre-dispatch test does not establish that every later fault was caused by the customer.
Courier damage
If packaging is visibly damaged, please photograph the parcel before opening it where reasonably possible. Also photograph the damage, courier label, internal packaging and damaged goods, and retain the packaging.
Please report visible courier damage as soon as possible, preferably within approximately 48 hours, to audiostylingsales@gmail.com or WhatsApp 066 171 6459. This request helps with courier claims; it is not an automatic cut-off of statutory rights.
Damage can be concealed even when the outer carton appears undamaged. Please contact us as soon as you discover concealed transit damage so that we can assist.
Returns and your rights
For returns, refunds, faults and warranty assistance, see our Returns, Refunds & Warranty Policy.
Nothing in this policy excludes or limits applicable statutory consumer rights.
Contact and business details
AudioStyling is the trading name of RAVAT TRADING (PTY) LTD.
Registration No.: 2014/169523/07
VAT No.: 4060269257
10 Bazaar Street, Asian Bazaar, Pretoria, South Africa
Telephone: 012 323 0022
WhatsApp: 066 171 6459
Delivery, returns and warranty: audiostylingsales@gmail.com
General enquiries: audiostyling@gmail.com
Website: audiostyling.co.za